How Can We Help? Assist? Support? Enhance? Optimise? Resolve? Deliver? Solve?
Frequently Asked Questions
Get all the important answers from here
Our Helpdesk is designed to assist with a wide range of requests, including:
• Website Support: Fixing bugs, resolving downtime, or updating content.
• Application Maintenance: Addressing app crashes, performance issues, or implementing small feature enhancements.
• Portal & MI Suite Queries: Assistance with user access, troubleshooting report generation, or adding new features.
• Online Journey Adjustments: Modifications to quote-and-buy workflows or optimising user experience.
If you’re unsure whether your issue is covered, submit a ticket, and we’ll guide you to the right solution.
• Website Support: Fixing bugs, resolving downtime, or updating content.
• Application Maintenance: Addressing app crashes, performance issues, or implementing small feature enhancements.
• Portal & MI Suite Queries: Assistance with user access, troubleshooting report generation, or adding new features.
• Online Journey Adjustments: Modifications to quote-and-buy workflows or optimising user experience.
If you’re unsure whether your issue is covered, submit a ticket, and we’ll guide you to the right solution.
Submitting a ticket is quick and easy:
1. Visit the Helpdesk Portal (link provided on our website).
2. Log in using your registered credentials. If you don’t have an account, you can create one or contact our team for setup.
3. Fill out the ticket form, providing as much detail as possible about your issue or request.
4. Attach relevant files, screenshots, or documents (if needed).
5. Submit your ticket and check your email for confirmation and tracking information.
Our team will review your request and respond promptly with next steps.
1. Visit the Helpdesk Portal (link provided on our website).
2. Log in using your registered credentials. If you don’t have an account, you can create one or contact our team for setup.
3. Fill out the ticket form, providing as much detail as possible about your issue or request.
4. Attach relevant files, screenshots, or documents (if needed).
5. Submit your ticket and check your email for confirmation and tracking information.
Our team will review your request and respond promptly with next steps.
We prioritise support tickets based on their urgency and complexity:
• Critical Issues (e.g., system outages): Response within 1–2 hours.
• High Priority (e.g., major bugs affecting functionality): Response within 4 hours, with resolution within 1–2 business days.
• Standard Requests (e.g., content updates or feature enhancements): Response within 24 hours, with resolution timelines provided after assessment.
You can track your ticket’s status in real-time through the Helpdesk portal.
• Critical Issues (e.g., system outages): Response within 1–2 hours.
• High Priority (e.g., major bugs affecting functionality): Response within 4 hours, with resolution within 1–2 business days.
• Standard Requests (e.g., content updates or feature enhancements): Response within 24 hours, with resolution timelines provided after assessment.
You can track your ticket’s status in real-time through the Helpdesk portal.
We provide flexible support and maintenance services to keep your digital solutions running seamlessly. Our options include:
• Website Care Plans: Covering updates, performance monitoring, and security enhancements to ensure your website stays optimised and secure.
• Application Support Services: Regular app health checks, updates for compatibility, and swift issue resolution to maintain reliability.
• Custom Software Maintenance: Tailored support for portals, reporting suites, and bespoke software solutions, including feature updates and troubleshooting.
With our support packages, you benefit from reduced turnaround times, proactive system monitoring, and exclusive rates for additional development needs.
• Website Care Plans: Covering updates, performance monitoring, and security enhancements to ensure your website stays optimised and secure.
• Application Support Services: Regular app health checks, updates for compatibility, and swift issue resolution to maintain reliability.
• Custom Software Maintenance: Tailored support for portals, reporting suites, and bespoke software solutions, including feature updates and troubleshooting.
With our support packages, you benefit from reduced turnaround times, proactive system monitoring, and exclusive rates for additional development needs.
